Terms of Service.

1. Acceptance

1.1By creating an account, accessing, or using the Service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Service.

1.2If you are accessing the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization and its authorized users.

1.3These Terms incorporate by reference the Cookie Policy and the Sub-processor List. Publishers are additionally bound by the Publisher Agreement.

2. The service

Airheart is a planning platform for independent travel. The Service lets you build a Voyage — a structured trip plan — with assistance from Airheart's AI planning agent, and purchase catalogues of curated recommendations from independent publishers. Booking travel through Airheart is not yet available; when it launches, these Terms will be updated first.

2.1Planning tools are available free. Atlas — the paid agent subscription — is rolling out; joining currently goes through a waitlist, and subscription terms are presented when a subscription is offered to your account. Organization plans for teams and agencies bill monthly through self-serve billing (§5.2), with contract-defined terms where a signed order form exists.

2.2The Service changes over time. We may add, modify, or remove features. Refund or credit rights for feature changes are controlled by checkout terms, signed contracts, or applicable law.

3. Your account

3.1You must be at least 16 years old to create an account. The Service is not available to users previously suspended for material violations.

3.2You are responsible for activity under your account and for keeping your credentials confidential. Notify security@airheart.com immediately if you suspect unauthorized use.

3.3We strongly recommend multi-factor authentication. Organization tier accounts may require SSO and enforce additional authentication controls.

3.4One person, one account. Sharing credentials is a violation of these Terms and, where applicable, of your organization's admin policy.

4. Voyages & catalogues

Your content is yours. We need a limited license to host and display it; nothing more.

4.1Your Voyages are yours. You retain all right, title, and interest in the Voyages, notes, traveler details, and other content you create in the Service ("Your Content").

4.2License to operate. You grant Airheart a worldwide, non-exclusive, royalty-free license to host, store, transmit, render, and process Your Content solely to operate, secure, and improve the Service for you. This license ends when you delete the content or your account, subject to the retention windows in the Privacy Policy — except that for a catalogue version a buyer has purchased, the license survives, for that published version, for as long as the buyer retains the entitlement (see the Publisher Agreement §3).

4.3Published catalogues. If you apply to publish or publish a catalogue, the Publisher Agreement governs the application fee, content licence, revenue share, and payouts.

4.4Model training. Airheart does not itself train machine-learning models on Your Content. Content you submit to the planning agent is processed by the AI providers named on the Sub-processor List to provide the Service, under their terms.

4.5Exports and portability. You can export your account data as structured JSON from Settings → Security in the app.

5. Payments

What Airheart sells today: catalogue purchases, the publisher application fee, and organization plans. Payments are processed by Stripe; Airheart does not store full card numbers. Prices are shown before you pay.

5.1Catalogue purchases. Catalogues are one-time purchases of digital content, delivered immediately. The price and contents are shown before payment. See Refunds & cancellation for the refund position and your statutory rights.

5.2Organization plans. Organization plans bill monthly through self-serve billing. Plan changes and seat additions take effect per the billing surface, with seat additions prorated as shown at the point of change. Where a signed order form exists, it governs over this section.

5.3Publisher application fee. A one-time fee, disclosed before payment and non-refundable, including where the application is declined. See the Publisher Agreement §2.

5.4Taxes. Fees are exclusive of VAT, sales tax, and equivalent taxes. Where we're required to collect, we'll add the tax at checkout and remit to the relevant authority.

5.5Refunds. See Refunds & cancellation.

Refunds & cancellation

New section — added 2026-08-08, pending counsel review.

Purchases are final. Airheart does not operate an automatic or no-questions refund window, and nothing in this section creates one.

R.1Catalogue purchases. Catalogues are digital content delivered immediately on purchase. A catalogue purchase is final and carries no entitlement to a refund. The price and contents are shown before payment, and a preview is available beforehand so you can assess it. This states the absence of an entitlement, not an impossibility — Airheart can still issue a refund at its discretion, and publishers can issue refunds for their own catalogues.

R.2Organization and agency billing. Organization plans bill monthly through self-serve billing. Plan changes and seat additions take effect per the billing surface, with seat additions prorated as shown at the point of change. To cancel, contact support@airheart.com; cancellation stops the next monthly charge, and the current month is not refunded. Where a signed order form exists, it governs over this section.

R.3Publisher application fee. Non-refundable, including where the application is declined. See the Publisher Agreement §2.

R.4Statutory withdrawal rights — EU and UK. The paragraphs above are Airheart's commercial position and do not override non-waivable law. Before a catalogue purchase completes, you are asked to expressly consent to immediate delivery and to acknowledge that you lose the statutory withdrawal right; a confirmation email records this. In the UK, supply beginning after that consent and acknowledgement means the withdrawal right is lost and the final-sale term above binds. In the EU, pending confirmation of the required durable-medium ordering, Airheart honors withdrawal requests from EU consumers on request — contact support@airheart.com within 14 days of purchase.

R.5Contact. Refund questions go to support@airheart.com.

R.6Statutory rights. Nothing here limits non-waivable consumer rights.

Notifications

New section — added 2026-08-08, pending counsel review.

N.1Channels. Airheart reaches you by email and in-product notifications. Airheart does not currently send SMS or text messages. If Airheart adds a channel, these Terms are updated before it opens.

N.2Classes. Four: transactional — account, security, billing, and trip messages tied to something you did or something affecting a trip you own; lifecycle — onboarding guidance and state-change notices; engagement — activity prompts such as price-drop alerts; and marketing — the editorial newsletter and campaign email. Marketing email is on by default and you can unsubscribe at any time, via your mail client's unsubscribe function (every such message carries List-Unsubscribe headers — see N.4) or from communication settings. Transactional messages are part of the service and are generally not optional while you hold an account, though some seller and organization category preferences can suppress specific transactional emails.

N.3Preferences. Email topic preferences live in communication settings and apply immediately. Consumer, organization, and publisher accounts each have their own preference surface; the topics offered differ by account type.

N.4Unsubscribing. Non-transactional email carries List-Unsubscribe headers — including a signed one-click header where configured — so your mail client's built-in unsubscribe works directly. Unsubscribing suppresses the class it came from; it does not close your account or stop transactional mail.

N.5In-product notifications. Delivered to the in-app inbox, which is the persisted record, retained per the Privacy Policy's retention terms.

N.6Delivery. Email is delivered through the provider named on the Sub-processor List. Airheart does not control inbox placement and is not liable for a message a mail provider filters, delays, or drops. Where a notification has an in-product counterpart, it is also readable in the app.

N.7Address changes. Keep your account email current; Airheart is not responsible for messages delivered to an address you no longer control.

6. Agent behavior

Rewritten 2026-08-08, pending counsel review.

Airheart's agent ("Atlas") researches, plans, and drafts. Atlas cannot move money, book travel, or transact on your behalf today — those capabilities are not yet available, and when they launch these Terms will describe them first, including the approval and cancellation-disclosure rules that will govern them.

6.1Atlas is a tool. It can be wrong, out of date, or miss something you'd have caught. You remain responsible for the decisions you approve — review before you confirm.

7. Acceptable use

Don't use the Service to harm other people, break the law, or compromise the integrity of the platform. Specifically:

• Don't infringe intellectual property or other rights. Report suspected infringement to legal@airheart.com.
• Don't upload malware, attempt to bypass security controls, or probe the Service for vulnerabilities outside a coordinated responsible-disclosure process.
• Don't scrape the Service or use automated tools to harvest content except through the documented API under a current API agreement.
• Don't use the Service to harass, threaten, defame, or discriminate against other users, publishers, or Airheart personnel.
• Don't misrepresent your identity, impersonate another person or organization, or use the Service to deceive travelers.
• Don't use the Service to book, plan, or transact in ways that violate applicable law, including export controls and sanctions regimes.

7.1We may suspend or terminate accounts that materially violate this section. Severe or repeated violations are referred to our abuse team at abuse@airheart.com.

8. Intellectual property

8.1Your content is yours. See §4.

8.2Our platform is ours. The Service, the Airheart software, the brand, the trademarks, and the underlying models, data structures, and documentation are owned by Airheart or its licensors. Except for the limited license granted in these Terms, no rights are transferred to you.

8.3Feedback. If you send us feedback or suggestions, we may use them without compensation or attribution. We appreciate them.

8.4Third-party content. Publisher catalogues, provider inventory, and other third-party content shown through the Service are owned by their respective owners and licensed to us under separate agreements.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. To the fullest extent permitted by law, Airheart disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

9.1Travel involves real-world risks — weather, geopolitics, provider reliability, personal health — that we can't control. The Service can help you plan; it cannot guarantee outcomes.

9.2Third-party providers (airlines, hotels, tour operators) are independent. We're not their agent and we don't guarantee their performance. Disputes with a provider are between you and the provider, though we'll help where we reasonably can.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AIRHEART WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY.

AIRHEART'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO AIRHEART IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) US$100.

10.1Some jurisdictions do not allow the exclusion or limitation of certain damages. Where the law doesn't permit a limitation, it doesn't apply — but the rest of this section still does.

11. Termination

11.1You may cancel or delete your account from the enabled account surface. Deletion and retention timing follow maintained privacy terms, legal holds, and signed contracts.

11.2We may suspend or terminate access for material violations of these Terms, fraud or abuse, failure to pay, requirements of law, or extended inactivity. Inactivity timing and notice are controlled by maintained terms.

11.3Sections that by their nature should survive termination — §4.1 (your ownership), §8 (IP), §9 (disclaimers), §10 (liability), §12 (disputes), and this §11.3 — survive.

12. Governing law & disputes

12.1These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the applicable laws of the United States.

12.2Informal resolution first. If there's a dispute, email legal@airheart.com. Response timing and process are controlled by maintained legal terms.

12.3Arbitration. Dispute resolution terms are controlled by the maintained terms or signed agreement applicable to the account.

12.4Class action waiver. Class-action and representative-action treatment is controlled by maintained legal terms and applicable law.

12.5EU consumers. Consumer-protection terms are controlled by maintained legal terms and applicable mandatory law.

13. Changes

13.1We may update these Terms. Material changes — new or expanded user obligations, changes to payment terms, or changes to dispute resolution — follow the maintained legal-notice process.

13.2Non-material changes (typo fixes, clarifications, formatting) take effect on publication.

14. Contact

Legal notices must be in writing. Email is fine for most things; registered mail is required only where a statute expressly demands it.