Are children allowed at the property?

Children are allowed. Children are considered to be between ages 4 to 11 years old for purposes of booking a room. Younger children are allowed, but do not count as occupants.

Is the property wheelchair accessible?

The property is wheelchair accessible (may have limitations).

Are there designated smoking areas at the property?

Smoking is allowed in designated areas (fees might apply).

• Traveling from

One&Only Cape Town

Cape Town, Western Cape, South Africa

Hotel

4.8 (297 guest reviews)

Shopping

Adventure Sports

Business

Luxury

Hot Springs

Child Friendly

Sustainable

Spa

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Concierge

Express check-out

Safe-deposit box at front desk

Express check-in

Luggage storage

24-hour front desk

Concierge services

Porter/bellhop

ATM/banking

Tours/ticket assistance

Spa

Steam room

Spa services on site

Full-service spa

Spa treatment room(s)

Number of spa tubs - 1

Sauna

Parking & Transportation

Limo or town car service available

Airport transportation (surcharge)

Free valet parking

Free self parking

Parking height restrictions apply

Pool

Pool sun loungers

Pool umbrellas

Pool cabanas (surcharge)

Swimming pool

Number of outdoor pools - 1

Dining

Free breakfast

Number of bars/lounges - 1

Number of restaurants - 1

Snack bar/deli

Number of poolside bars - 1

Business

Conference space

Conference space size (meters) - 365

Conference space size (feet) - 3927

Business center

Number of meeting rooms - 2

Entertainment

Marina on site

Art gallery on site

Arcade/game room

Free newspapers in lobby

For Children

Babysitting or childcare (surcharge)

Supervised childcare/activities (free)

Children's club (free)

Gym

24-hour fitness facilities

Fitness facilities

Space

Elevator

Terrace

Romantic

Couples/private dining

Proposal/romance packages available

Event Space

Ballroom

Wedding services

Laundry

Laundry facilities

Dry cleaning/laundry service

Internet

Free WiFi

Nature

Hiking/Biking nearby

Bicycle

Mountain bike nearby

Smoking

Designated smoking areas

General

Gap period enforced between guest stays

Dining Features

Grab a bite at Vista Bar and Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary English breakfast is served daily from 7:00 AM to 11:00 AM.

Business Features

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Cape Town? This hotel has facilities measuring 3927 square feet (365 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Pet Policy

Service animals are allowed

Service animals exempt from fees/restrictions

Rooms

Make yourself at home in one of the 131 guestrooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and premium bedding. 42-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Unavailable

Grand Suite, 1 Bedroom (Island)

Up to 3 adults, 2 children

size 155 m2 Water view

Unavailable

Location

A stay at One&Only Cape Town places you in the heart of Cape Town, within a 15-minute walk of V&A Waterfront and Two Oceans Aquarium. This 5-star hotel is 1.5 mi (2.4 km) from Cape Town Cruise Terminal and 2.1 mi (3.3 km) from Kloof Street.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Two Oceans Aquarium - 0.1 km / 0.1 mi
Clock Tower - 0.7 km / 0.4 mi
Cape Town Diamond Museum - 0.7 km / 0.5 mi
The African Dance Theatre - 0.7 km / 0.5 mi
V&A Waterfront - 0.9 km / 0.5 mi
Zeitz Museum of Contemporary Art Africa - 0.9 km / 0.6 mi
Table Mountain National Park - 1.7 km / 1 mi
Cape Town Stadium - 1.7 km / 1.1 mi
Cape Town International Convention Centre - 1.8 km / 1.1 mi
Long Street - 2 km / 1.2 mi
Cape Town Cruise Terminal - 2 km / 1.3 mi
St. Georges Mall - 2.1 km / 1.3 mi
Adderley Street - 2.2 km / 1.3 mi
Artscape Theatre Centre - 2.3 km / 1.4 mi
Bo Kaap Museum - 2.4 km / 1.5 mi

The preferred airport for One&Only Cape Town is Cape Town Intl. Airport (CPT) - 21.2 km / 13.2 mi

Address

Dock Road, V & A Waterfront,
Cape Town, Western Cape 8002
ZA

Timezone

Africa/Johannesburg

Good to Know

Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Parking height restrictions apply.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Additional Charges & Services

Optional Charges

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Airport shuttle fee: ZAR 990 per vehicle (one-way)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: ZAR 950.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Rennovations

The property will be renovating from February 22 2022 to April 30 2022 (completion date subject to change). The following areas are affected:

Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Last Updated

Jul 29, 2022

Check In / Check Out

Check In

2:00 PM - 12:00 AM

Check Out

11:00 AM

Check-In Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional Instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests booked in a "South African Resident" room type must present Residence Card at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Accessibility Features

Wheelchair-accessible spa

Roll-in shower

Wheelchair-accessible lounge

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible registration desk

Well-lit path to entrance

Wheelchair-accessible public washroom

Accessible bathroom

Wheelchair accessible (may have limitations)

Wheelchair accessible parking

Multilingual staff

Stair-free path to entrance

In-room accessibility

Wheelchair-accessible on-site restaurant

COVID Policies and Procedures

Individually-wrapped food options are available

Masks are available to guests

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Guest accommodation is sealed after cleaning

Masks are compulsory at the property

Guests are provided with free hand sanitizer

Staff temperature checks are conducted regularly

Food service has been amended for enhanced safety

Property confirms they are implementing guest safety measures

Staff wears personal protective equipment

Individually-wrapped food options are available through room service

Cashless transactions are available

Contactless food service / room service is available

Individually-wrapped food options are available for dinner

Gloves are available to guests

Property is cleaned with disinfectant

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Protective clothing is available to guests

Property confirms they are implementing enhanced cleaning measures

Commonly-touched surfaces are cleaned with disinfectant

Shield between guests and staff in main contact areas

Social distancing measures are in place

Temperature checks are available to guests

General Information

Brand

One&Only Resorts

Chain

One&Only Resorts

Phone Number

27-21-4315800

Frequently Asked Questions

Superior guest ratings

No rooms available

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